Terms of Service
The basics of working with House Hawk.
Last updated: October 2026
What the service is
Home Watch is a visual property observation and reporting service. It is not a substitute for licensed security, contracting, inspection, or emergency services.
When an issue is identified, our role is to observe, document, notify, and, when authorized, help coordinate the appropriate qualified professional.
What the service is not
House Hawk does not provide:
- Security guard or patrol services
- Law-enforcement services
- Home inspections for real estate transactions
- Licensed electrical, plumbing, HVAC, roofing, or other contractor services
- Pest-control services
- Pool maintenance or repair
- Major repairs or construction
- Insurance inspections or insurance adjusting
- Guarantees against burglary, vandalism, leaks, fire, equipment failure, or other property damage
Visits and reports
Visits follow the checklist and schedule agreed with you at the start of service. Inspections are visual only: we look for visible signs of issues and do not open walls, test systems beyond normal operation, or diagnose causes. A visit records the condition of the home at the time of the visit; issues can arise between visits.
Your approval
We do not authorize repairs, hire vendors or spend money on your behalf without your approval. Work performed by vendors is the responsibility of those vendors. Where we verify that vendor work appears to have been completed, that is a visual check for an absent owner, not an inspection of the quality of the work.
Access and keys
You agree to provide the access needed to perform the agreed services, including keys, codes and gate access, and to tell us about alarm systems, pets, hazards or anything else we should know before entering the home. Keys and access information are kept confidential.
Emergencies
House Hawk is not an emergency service. Emergency property visits are offered when available. In the event of a fire, break-in, medical emergency or other immediate danger, call 911.
Payment and changes
Fees, visit frequency and any additional services are agreed with you in writing before service begins. Either party may change or end the service by giving notice as agreed.
Contact
House Hawk
Rancho Santa Fe, California
(760) 846-9268
brittgalland@yahoo.com